Cancellation & Refund Policy
Effective date: November 10, 2026
Monthly billing
Your subscription costs $97 USD per month. The first payment is due at signup, and billing renews monthly on your signup billing anniversary until cancelled.
There is no upfront website-build charge, minimum subscription term, or cancellation fee under this agreement.
Cancelling your subscription
Email support@shopprofitengine.com with your shop name and a clear request to cancel. We may reasonably verify that the request comes from an authorized person.
A cancellation request received before your next renewal stops that renewal. Service continues through your current paid billing period unless you request an earlier shutdown.
You do not need to attend a call or accept a retention offer to cancel. A delay in our acknowledgment does not change the date we received your request.
We will confirm your service-end date and any remaining authorized usage charges in writing.
Your first payment
Before completed onboarding is received: If you cancel, your initial $97 payment is refundable.
Once completed onboarding is received: Production begins, and your initial $97 payment becomes nonrefundable, except where required by law or under the service-failure provisions below.
The nonrefundable first payment is not an additional cancellation fee.
Later subscription payments
For voluntary cancellation, later monthly subscription payments are not prorated or refunded for unused portions of the paid period, except where required by law.
Requesting an earlier shutdown does not automatically create a refund. Authorized SMS overages and other charges clearly agreed to before use remain payable.
Billing errors and service failures
We will correct duplicate charges, incorrect charges, and renewals collected after a timely cancellation request.
If SPE cannot provide the purchased service, contact support so we can investigate. Depending on the issue, the remedy may include correction, a credit, a refund for the affected service, or ending the subscription.
The nonrefundable-payment rule does not excuse failure to provide the purchased service or limit rights that cannot lawfully be excluded.
Approved refunds will be returned through the original payment method where available. Your payment provider controls when the credit appears.
Website text delivery
You may request your website’s page text while subscribed or within 30 days after service ends.
SPE will deliver it within 30 days after receiving your request, without an additional delivery charge.
The package consists only of the actual unformatted text content for each page, which you may reuse for your business.
It does not include website design, formatting, layouts, code, templates, workflows, automations, configurations, or a functioning website export.
When service ends
SPE hosting and subscription features stop on the confirmed service-end date. Your domain remains yours and may be directed to another provider.
Please raise customer-record export or phone-number transition requests before service ends. Those arrangements are separate from page-text delivery; a complete platform or account transfer is not included.
Questions
Shop Profit Engine
Summer Raine Rose LLC
120 Highway 332 W, Suite B4
Lake Jackson, TX 77566-4018